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Homeowner Registration Data

Authorized Dealer _____________________

Confirmed Order Number (6-digits) _________

**Dealers are required to provide a copy to each customer**

Remove products from packaging to inspect for quality and confirm everything shipped as ordered. Store in a dry, cool and clean location until installation. Areas of concern should be photographed and reported to the Authorized Dealer within ten (10) days of delivery if completely boxed or five (5) days of delivery if plastic wrapped. Whether or not the Authorized Dealer is providing installation, they will monitor product operation during installation to detect obvious issues with manufacturing or installation. 1.1 Drainage Systems 1.1.1 Consider Maintenance and Cleaning of entire drainage system. A drain cleanout should be considered and is recommended on all Arche-Duct installations. In the event that dirt, leaves, or other debris blocks any of the drainage outlets, a cleanout would allow removal of the blockage. 1.1.2 In all cases where an Arche-Duct system is chosen, the drainage duct must be flushed prior to installation to remove any blockages that may have occurred during the construction process. 1.1.3 The coating applied to the Arche-Duct is Akzo Nobel 10-7011 Epoxy Powder Paint. This coating was selected because of its exceptional resistance to caustic environments such as concrete. However, it MUST NOT be exposed to ultraviolet light or the sun’s rays for more than 3-months. It was designed to be buried in the floor. UV damage will manifest grey coloring and/or powdery texture. Keep all surfaces clean prior to final burial. Consult the manufacturer website for more information:

2.1 Protecting the Product


Immediately following installation, each product should be cleaned (as detailed in this document) and examined for finish, glass, and component quality/function. Once completely dry, cover any exposed surface that may get damaged during the construction process with material that will not harm glass, components, or the aluminum finish (Shurtape PE 444 can be used to secure suitable protective materials).


2.2 Cleaning

During construction, products should be cleaned at least monthly. Areas of concern that may require flushing of construction debris are thresholds and sills to guarantee proper weeping post construction.

3.1 Glass Film


Film applied to the outdoor surface of the glass should be removed within 9 months of window installation for best results. The film should be removed at a glass temperature between 32ºF and 140ºF. Typically, as the film is exposed to UV, humidity, and heat, the adhesion of the film to glass will increase. Inversely, as the temperature at removal decreases, the adhesion of the film to the glass will typically increase. Under normal circumstances, removing the film within 9 months will help ensure easy removal with little to none of the film’s adhesive remaining on the glass. Removal is typically easiest when starting from the edge of one of the overlapping layers. If the increase in adhesion is large enough to make the starting of film removal difficult, a plastic scraper or plastic putty knife may be used to start film removal. Razor blades should never be used on the glass surface due to the high potential for scratching or scoring the glass.


3.2 Glass & Frame Protection

Fleetwood strongly recommends protecting the entire door or window product after installation. Consult the manufacturer of such protective materials to ensure compatibility with glass, glass film, components, and metal finish.


3.3 Security Alarms

Third party security systems that utilize sensors and magnets can be applied to Fleetwood products as long as operation and weather performance are not compromised. Contact our Customer Service Department to review areas of concern.


3.4 Automation

Third party automation can be applied to Fleetwood products as long as operation and weather performance are not compromised.

Here are some friendly tips for cleaning and dealing with condensation on your windows:

To clean the glass, use a soft cloth or squeegee with glass cleaner or warm soapy water. Avoid harsh cleaners, pressure washers, and cleaning in direct sunlight to prevent streaking.
Remove any labels as soon as possible using warm soapy water or glass cleaner with a plastic putty knife.
Condensation on the exterior of the glass means your windows are doing their job. Interior condensation may indicate excess humidity in your home. To check if the condensation is between the two panes of glass, wipe it away. If it can be wiped away, everything is fine. If not, there may be a seal breach and you should contact your dealer.

Cleaning screens is an important part of maintaining your doors and windows. You can dust them with a soft cloth or vacuum them with a brush attachment. For a deeper clean, you can remove them and gently wash with mild soap and warm water. Make sure to rinse and air dry before reinstalling. If you need to remove sliding door screens, use a screwdriver and putty knife to carefully remove them. Remember to measure the gap and loosen the adjustment screws before taking them out. Clean the screens as described before reinstalling in reverse order. Make sure the screen locks properly and adjust the height if needed. Please note that ScreenDor pleated screens should only be removed by a certified installer.

Luxury window and door designs its door and window systems to safely expel water to the exterior of your home through channels and cavities in the frames and sashes. While it’s normal to see some water on the tracks, it’s important to keep the weep systems clean to avoid overflow into your home. Here’s how:
Check the weep holes from the exterior to make sure they’re clear of debris.
Vacuum the tracks before washing.
Clean the weep holes at least twice a year, more often in coastal or harsh weather areas.

Slowly pour water into the tracks, being careful not to overburden them. Water should drain out of the weep holes at the exterior. If water pools up and doesn’t drain, check the weep holes for obstructions and clear them with a small paintbrush or wood toothpick.

Use warm water with a mild soap on a soft lint free

• For more stubborn marks, use an approved cleaner
listed below with a soft lint free cloth.
• NEVER use abrasive cloths, sponges or brushes.
• NEVER use cleaners and solvents not listed in this
Mild Cleaners:
• Mild Dish Washing Liquid
• Windex®
• Vinegar (5% Acidity)
• Vinyl Clean by Vinyl Visions®
• Nu Finish® Liquid Car Polish
• Goo Gone® Gel Spray

To keep your sliding doors running smoothly, it’s important to clean the tracks regularly. Depending on your location, you may need to do this more frequently. If you live in a high-moisture or salt air area, for example, you’ll want to clean and lubricate the tracks more often.

Here’s what you need to do:
• Vacuum any debris out of the tracks.
• Make sure the weep holes are clear (see the “weeping system” section for instructions).
• Wash the tracks with warm soapy water, rinse, and dry.
• Lubricate the tracks with a dry silicone spray.
Make sure to use only approved cleaners that are described in the sections about your product’s finish.

Adjusting a sliding panel is easy, but it’s best to have two people working together. Here’s how:
• Remove the button plugs from the panel’s face.
• Have one person tilt the panel back so there’s no weight on the wheel being adjusted.
• Use a #2 Phillips hand screwdriver to raise or lower the wheel while the other person holds the panel steady.

Luxury window and door designs has designed their sliding door locks with an anti-slam feature to prevent damage to the mechanism. To engage the lock’s hooks, you need to compress a small button. Don’t manually push the button in and lock the door, or the claws will smash into the keeper and damage the lock, voiding the warranty. Instead, the button should be pushed in and engaged by naturally shutting the door into the jamb.
For the 3750 and 2750 locks, there’s an adjustment on the panel lock mechanism to move the hooks in or out. There should be some play in the lock to prevent locking issues due to thermal expansion in the future.
To adjust the lock, use a flat head adjustment screw on the lock face. Use a 3/16″ hand screwdriver and do not over-torque. For a single screw adjustment, clockwise moves both hooks tighter to the panel, and counterclockwise moves them further from the panel. For a double screw adjustment, each adjustment works independently for each hook.
Remember, never engage the hook locks when the panel is open. If the door is shut when the hook locks are engaged, they will hit the keeper in the jamb and damage the lock mechanism, voiding the lock’s warranty. The anti-slam button is there to protect the lock from misuse and damage to the product.

Luxury window and door designshas designed their sliding doors with a special blend of sturdy aluminum framing and low maintenance vinyl capping. When installed correctly, these doors should require very little adjustment.

To keep your sliding doors running smoothly, we recommend performing the following maintenance tasks about every 6 months. If you live in a marine or harsh environment, it’s best to do these tasks about every 3 months to ensure optimal performance.

Wipe down the top and bottom tracks with warm water and mild soap to remove any debris or dirt.
Lubricate the top track with a dry silicone spray to ensure the door slides easily.
Lubricate the top and bottom rollers with a dry silicone spray to prevent any friction.
Apply a corrosion inhibiting spray to all the hardware to protect it from rust and other damage. Use a soft cloth dampened with the product and wipe it onto the surface of the hardware.

Performing these maintenance tasks regularly will help keep your sliding doors in great shape and extend their lifespan.